Home Depot Project Updates

Designer Billing   The completion form submitted for each store serves as a bill for services. In order for us to properly pay each designer, completion forms must be accurate, legible and complete.

Completion forms may be submitted in the following ways.
•    fax to 615.270.0561
•    email to forms@williamscreativegroup.net
•    text a clear photo to 615.270.0561 or forms@williamscreativegroup.net
Complete, signed, legible and clear forms received by midnight Sunday will be processed for payment the following week. Checks are mailed on Wednesday; direct deposit is made on Friday. Billing questions can be addressed here.

Safety   Never step on cotton snow. If snow is present, a designer should remove it before shaping begins and return it after shaping is complete. If trees are unsafe to reach, a designer should STOP IMMEDIATELY and speak with a manager to find a safe solution. 
A designer must NEVER step on stickers (2x6 boards). 

Tips & Tricks   Some Home Depot stores may set up more or fewer trees than expected. Shaping all the trees displayed is the only way to achieve a consistent look. An estimate of each store’s expected number of trees is listed on the store list. Designers are compensated for all trees shaped. Designers should clearly document on the completion form any and all trees shaped. If a store will not, cannot, or refuses to pull and set up any missing trees, a manager must write their refusal or inability to set those specific trees in the Manager’s Comments section on the completion form. 

Contracted designers are responsible to ensure all trees have working lights. However, if lighting issues cannot be quickly and expeditiously resolved, issues should be communicated and resolved by Home Depot. The goal is for the designer to spend 90 percent of time and energy in a store shaping trees.

Although it is important to have the store manager satisfied with the finished product, it is ultimately the job of the contracted designer to perform outstanding service, including touching every tip of every branch for the project to be considered complete. The store manager signs the completion form after the quality of the work is inspected. Corporate representatives from Home Depot will visit stores to verify the quality of the finished display. If there is any question of the design quality, Home Depot has the right to ask the designer to return to the store to reshape the trees without any additional compensation. 

After project completion, designers are requested to send 3 photos of the entire completed tree set via text to 615.270.0561 or email to forms@williamscreativegroup.net. Photos might be displayed in our Gallery of Trees.

Outstanding Quality Service – Extra Cash When you go the extra mile, we want to reward you! Every season we hear positive feedback about the top-quality tree shaping and exceptional service our contracted designers provide. Each time we hear accolades from the Corporate Quality Control Team, the designer is entered into a drawing for a chance to win $50 cash. 

The Corporate Quality Control Team consists of Home Depot corporate representatives, Merchandise Execution Managers, tree vendors, and Williams Creative Group, Inc. office staff. Store Managers and other store personnel are not a part of this review team. 

• The name of the designer is entered into the drawing when a positive report is received and/or tree photos are considered excellent.

• Entrants will be notified by text message, and winners will be notified via email.

• The number of winners each season varies between 15 and 20. The drawing takes place when the majority of projects in the chain have been completed.

• Designers may not solicit a quality service entry from any Home Depot employee, manager or MET Team member.

• Please do not contact us about your status.

W-9   All contracted designers are required to submit a W-9. Name changes require an updated form.